GENERAL
We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you.
The Privacy Act 1988 (Cth) (‘Privacy Act’) and the National Privacy Principles (‘NPP’s’) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
We encourage you to check our web site regularly for any updates to this privacy policy.
COLLECTION
Types of information collected
We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, other contact details and other information relevant to providing you with the services you are, or someone else you know is, seeking.
Purpose of collection
Generally, we will collect and use your personal information for one or more of the following reasons:
• providing services to you or someone else you know;
• processing an application you have made;
• acting as your agent if you request us to do so;
• undertaking various activities required by law;
• providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;
• providing you with promotional information about us, our related entities and other organisations that we have affiliations with;
• facilitating our internal business operations, including the fulfilment of any legal requirements; and
• analysing our services and customer needs with a view to developing new and/or improved services.
METHODS OF COLLECTION
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
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